Return & Cancellation Policy

Food safety first • Fair resolution • Clear rules

At ThaaimaiFoods, we deal with food products. For hygiene and safety reasons, returns are not accepted for personal preference or change of mind. However, we do support genuine issues and ensure fair resolution.

🚫 No returns for personal reasons

Taste preference or personal dislike
Ordered by mistake
Change of mind after delivery
Product opened/used after delivery

✅ Valid reasons eligible for refund / replacement

Wrong product delivered
Package damaged during transit
Missing items in the order
Quality issue (reported within a reasonable time with proof)

How to raise a request

Please contact us with your order number and details of the issue. For faster processing, share clear photos of the package/product where applicable.

Order cancellation

Orders can be cancelled only before dispatch.
Once the order is packed or shipped, cancellation is not possible.

Refund timeline

If your request is approved, the refund will be processed within 7 working days to the original payment method. Actual credit time may vary depending on your bank or payment provider.

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