Refund Policy
Simple process • Fair resolution • Support available
We aim to deliver quality products. If there is an issue with your order, we will review and help with a replacement or refund where applicable.
When you can request a refund
- Wrong item delivered
- Damaged package on arrival (please share photos)
- Missing items in the order
- Quality issue reported within a reasonable time
How to raise a request
Contact us with your order number and issue details.
If possible, attach photos (damaged package / wrong product / label).
Refund processing
- After verification, we will initiate refund/replacement.
- Refunds (if approved) are processed back to the original payment method.
- Timeline may vary depending on banks/payment providers.
📩 Need help?
Email contact@thaaimaifoods.in or call 7550161685 with your order number.